At PFA, we feel that attending to the needs of your pets and other animals in our communities is critical to ensuring that our people, animals and communities remain safe from zoonotic diseases (illnesses in our pets that can be contagious to people). In accordance with the One Health approach, we do not feel that allowing animals in our communities to have lapses in their preventive care is in the interest of the public health. Therefore, we have opened our clinics to allow continued essential care for your pets, with some limitations and changes in our procedures.
What to expect:
Please be patient with us. Our new check-in procedures will take a bit longer as we all adjust to our new methods. We are doing everything we can to ensure your pets receive the care they need in a safe way for everyone involved. Thank you for your understanding as we work through the bumps in our new procedures.
For Wellness services (by appointment only)
- We are open to the general public for Wellness Services by appointment only. Appointments are required. There will be no “walk-in” services. To make an appointment, call the clinic or go online at www.pfaonline.org/Wellness.
- We will be offering our usual preventive care and will also be available for minor medical conditions such as ear infections, hot spots, minor wounds, illness or injury in Community Cats, and the like. We will do everything we can to help, but we have limited ability for testing in our clinics, so we may need to refer you to a full-service vet if we do not think we can manage your pets needs appropriately at PFA.
- We will be screening all clients through a series of questions designed to minimize our potential exposure to Covid-19 and yours.
If your pet has been exposed to known or suspected Covid-19 infected persons, or if you have been confirmed to have Covid-19, live with someone who has had Covid-19, or have symptoms of Covid-19, we will ask that you seek veterinary services at another time if possible, or visit another veterinary clinic for issues that cannot be delayed. We are available by phone to help you determine if your pet’s needs can be safely delayed if you are unsure.
- Clients will not be permitted in the clinic and are asked to wait in the car during the appointment. Only your pets will be admitted and our staff will speak to you on the phone.
- No/low-contact drop-off and pick-up procedures are in place at all clinics. You will notify us by phone of your arrival for your appointment. A technician will collect medical history information by phone, have you sign a virtual consent form, and will give you instructions for admitting your pet to the clinic. The veterinarian and our staff will speak to you by telephone during the visit.
- Payment is due at the time of service. We prefer credit card payments by telephone, but will accept cash payment also if necessary.
- Staff will be wearing PPE and keeping any face-to-face interactions with clients to less than 5 minutes.
- Telemedicine options are limited to patients that we have seen recently in the clinic. The determination of what conditions can be managed via telemedicine will be made by the veterinarian at the time of your inquiry. If your pet has been seen at the clinic and you have a minor medical concern that you’d like to have treated through telemedicine, please email us at UrgentCare@pfaonline.org or call the clinic.
For Spay/Neuter surgery
- PFA considers spay/neuter to be an important part of your pet’s essential healthcare but in many cases, it is safe to delay spay/neuter until we are past the pandemic crisis. We intend to open to the general public for routine spay/neuter once it is safe to do so for everyone. In the meantime, we encourage you to keep fertile female animals indoors only or on leash when outdoors, and keep fertile males separated from females in heat in multiple pet households.
- We are also accepting appointments for spay/neuter for individual animals in the following circumstances only:
- Spay with Termination of Pregnancy
- Prostatic hypertrophy (male dog neuter)
- Other hormone-influenced conditions where spay/neuter is therapeutic
- Pets in danger of homelessness if SN is not performed soon (for example: due to landlord requirements, behavioral problems, high risk of unintended pregnancy within the home)
- We are currently scheduling appointments for routine spay/neuter only for high-volume clients (TNR, Shelter, Rescue) for the following (minimum numbers vary by clinic – call or email for more info):
- Larger numbers of Community Cats for TNR brought by one person
- Larger numbers of Shelter animals brought by one person
- Larger numbers of Rescue animals brought by one person
- Online appointments for Spay/Neuter are not available. You must call or email the clinic to request an appointment for surgery.